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Job Description

We are seeking a dedicated and customer-focused Hindi Customer Care Executive to join our team. The ideal candidate will be proficient in Hindi and English, with excellent communication skills and a passion for delivering exceptional customer service.

Key Responsibilities:

• Handle customer inquiries and resolve issues via phone, email, and chat in Hindi and English.
• Provide accurate information about products and services.
• Assist customers with order placement, tracking, and returns.
• Maintain a high level of customer satisfaction by ensuring timely and effective resolution of customer queries.
• Record and update customer information in the company's database.
• Collaborate with other departments to address and resolve customer concerns.
• Meet performance targets and KPIs set by the management.