Job Description
We are seeking a dedicated and customer-focused Hindi Customer Care Executive to join our team. The ideal candidate will be proficient in Hindi and English, with excellent communication skills and a passion for delivering exceptional customer service.
Key Responsibilities:
- Handle customer inquiries and resolve issues via phone, email, and chat in Hindi and English.
- Provide accurate information about products and services.
- Assist customers with order placement, tracking, and returns.
- Maintain a high level of customer satisfaction by ensuring timely and effective resolution of customer queries.
- Record and update customer information in the company's database.
- Collaborate with other departments to address and resolve customer concerns.
- Meet performance targets and KPIs set by the management.