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Job Description

We are seeking a proactive and customer-focused Customer Relationship Executive to join our software company. The ideal candidate will be responsible for maintaining strong relationships with our existing clients and ensuring effective communication between clients and internal teams.

Key Responsibilities:

• Client Relationship Management: Build and maintain strong, long-lasting relationships with existing clients. Understand their needs, address concerns, and ensure their satisfaction with our products and services.
• Communication Liaison: Act as the primary point of contact for clients, ensuring clear and effective communication between clients and relevant internal teams (e.g., development, support, sales).
• Account Management: Regularly check in with clients to review their accounts, address any issues, and provide updates on product enhancements or new features.
• Issue Resolution: Proactively identify and resolve client issues by coordinating with internal teams. Ensure timely and effective resolution of client concerns.
• Feedback Collection: Gather client feedback on our products and services. Communicate this feedback to the development team for continuous improvement.
• Client Retention: Develop strategies to enhance client retention and loyalty. Identify opportunities for upselling and cross-selling additional products or services.
• Reporting: Prepare regular reports on client interactions, feedback, and satisfaction levels. Present these reports to management with recommendations for improvement.
• Training and Support: Provide clients with necessary training and support to ensure they can effectively use our software products.